Shipping policy

# Shipping Policy

Thank you for shopping with us! We are committed to making sure your order reaches you safely and on time.

## Order Processing

All orders are processed within **1–3 business days** after your order is confirmed. Orders are not processed or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation with tracking information whenever available.

## Delivery Time

Delivery usually takes **3–7 business days** after your order has been dispatched. Delivery times may vary depending on your location, shipping carrier, weather conditions, or other circumstances beyond our control.

## Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers.

## Order Tracking

Once your order has been shipped, you may receive a tracking number by email or SMS. You can use the tracking information to follow the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

## Delayed Orders

While we do our best to deliver orders within the estimated timeframe, unexpected delays may occur due to weather, courier issues, public holidays, high order volumes, or other circumstances beyond our control.

If your order has been significantly delayed, please contact our customer support team for assistance.

## Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

## Damaged or Missing Orders

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and the product.

If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can assist you.

## Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

We are always happy to help.